Shipping Policies


Placing Orders:

Order items by product code. Some items must be ordered in full boxes/containers only. Be sure to note on your order when individual boxing and broken boxes are required; otherwise orders will be adjusted to full cartons and bulk packed.

All customers will be sent an order confirmation via email, once order had been received. Please review your order to verify that billing, shipping, color, quantities, product and pricing information are correct. Upon customer receipt of confirmation, if no corrections are made, order is assumed to be correct as entered on confirmation.


All goods must be inspected within 24 hours of receipt. Failure to notify McKenna Distribution. with any issues or errors, including breakage, within 24 hours will deem acceptance of goods. This includes "direct" and "third party" shipments.

If damage is noticed upon receiving, note the damage on the freight bill, photograph the damage, email us with a picture, and then call us. Email photos to

If a shipment arrives with broken or incorrect product due to our error, or our carrier's, we will reship by the same shipping method as it was originally ordered and cover the freight cost. If you want the order rushed, you will be responsible for the expedited freight cost. This includes "third party" or "direct" shipments.

McKenna Distribution assumes no responsibility for material once it has been installed, and no adjustments or credits will be made after installation. Use constitutes acceptance.

McKenna Distribution extends no guarantees, expressed or implied, as to slip/wear resistance or maintenance requirements of its products.

McKenna Distribution reserves the right to refuse to do business with any person or company. Please review our Privacy Policy online, regarding use of personal information and intellectual property.

If you duplicate an order and we ship it, we will expect payment as normal unless you return it within our terms.

If you put an incorrect price on your purchase order, we may not notify you. You will still be responsible for paying our current printed price, with or without notification of pricing difference.


Customers with an approved open account have Net 30 Day terms from McKenna Distribution’s invoice date. Payment on account may be made by cash, check, or debit card.

Any account that becomes delinquent (any invoice older than 45 days), may be put on hold without notice. If your account is on hold for non-payment of past due invoices, your orders will not be processed and stock will not be held until the past due payment is received.

All prices are subject to change without prior notice.


McKenna Distribution reserves the right to accept or reject any return. All returns must be submitted to McKenna Distribution return department and authorized by us for return within 21 days of the invoice date.

All returns must be in our possession no later than 30 days from the invoice date.

All returns must be accompanied with the return authorization packing slip that we provide, placed on the outside of the box. The Return Authorization Number must be visible.

All returns are subject to a minimum 25% restocking fee.

The cost of return freight is your responsibility unless we make the error. No credit will be given for returned product that is broken or missing. All material returned must be in the original carton and in resalable condition.

There are no returns on custom made, non-stock, discontinued, or sale product.

Any discrepancies at all in receiving by you or your customer must be reported within 24 hours. This includes all "third party" or "direct" shipping.

Unauthorized returns will be accepted to avoid the return freight to you. However, no credit will be issued, and payment will be expected within McKenna Distribution’s normal terms.

Do not send returns freight collect. All freight collect shipments will be refused at your cost.